Restoration documentation adjusters can work with
Clean files, defensible scopes and a contractor who answers the phone. FirstLine documents every loss from day one and coordinates professionally with field and desk adjusters.
- IICRC Certified Firm
- S500 and S520 based scopes
- Day-one moisture and photo records
- Licensed GC for rebuild
What a good restoration file looks like
Adjusters need to understand what happened, what was done and why. That means moisture readings tied to locations, photos before and after demolition, equipment placement and run-time records, and a scope that ties every line back to observed conditions.
FirstLine builds that file as the job happens, not after. Our mitigation scopes follow IICRC S500 and S520 guidance, and we keep mitigation, mold remediation and reconstruction clearly separated so each phase is easy to review.
Scott Gordon, who leads FirstLine, is an IICRC Certified Water Restoration Technician, a member of the IICRC WRT exam review committee and holds a Florida independent adjuster license. That background shapes how we document, though FirstLine never acts as the adjuster on a job we perform.
What you get from us
- Moisture maps and daily drying logs
- Photo documentation by area and phase
- Equipment records with placement and run time
- Separate mitigation, remediation and rebuild scopes
- A single point of contact for the file
How we work a claim file
Initial documentation
Cause, affected areas, readings and photos recorded at the first visit.
Mitigation scope
Work tied to observed conditions and the applicable standard.
Daily monitoring
Drying progress logged until materials reach dry standard.
Reconstruction estimate
A separate, detailed rebuild scope for review.
Close-out
Completion photos and documentation to close the file cleanly.
Services for carriers and adjusters
Water mitigation
Extraction and drying to IICRC S500.
Mold remediation
Licensed remediation following IICRC S520.
Fire and smoke
Board-up, cleaning and deodorization.
Storm and roof
Tarping and roof repair by a licensed roofing contractor.
Reconstruction
Permitted rebuild under a Certified General Contractor license.
Documentation packages
Readings, photos, equipment logs and scopes.
A contractor that makes your file easier
We know the difference between a scope that gets approved and one that gets stuck. We document what we find, explain what we did and keep phases clearly separated.
We welcome assignments across Broward, Palm Beach and Miami-Dade, including residential and commercial losses.
- Florida Certified General Contractor CGC1530039
- Florida Certified Roofing Contractor CCC1334142
- Licensed Mold Remediator MRSR 2865 and Mold Assessor MRSA 2655
- IICRC Certified Firm
- Mitigation, roofing and rebuild by one company
Frequently asked questions
Do you separate mitigation and reconstruction estimates?
Yes. Mitigation, mold remediation and reconstruction are scoped and documented separately so each can be reviewed on its own.
Can we get access to job documentation?
Yes. We share moisture logs, photos and scopes with the assigned adjuster on request.
Do you work residential and commercial losses?
Yes, including multifamily and condo losses involving multiple units and common areas.
Who do we contact about a file?
Call (954) 282-5224 or email scott@builtbyfirstline.com with the claim number and property address.
Often needed together
Water Damage Restoration
Extraction, structural drying and moisture mapping to IICRC S500.
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Mold Remediation
State-licensed remediation with containment, HEPA filtration and clearance.
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Have a loss to assign?
Call us or send the loss details and we will make contact with the insured.